Frequently asked questions

Clozéa is a nature-inspired skincare house for face, body and hair, inspired by Korean K-beauty rituals. Every formula aims to turn a daily gesture into an accessible beauty ritual.

From your account, you take a selfie: our analysis technology assesses several criteria (hydration, radiance, skin texture, pores, redness, firmness…) and suggests a personalised routine. Your photos are not stored.

Yes. In addition to skin, you can analyse your hair from 3 photos (front, right side, left side): hair type and frizz level, with tailored care recommendations.

A free account gives you 1 analysis per month. Each product purchase adds 4 more analyses. The CLOZÉA VIP subscription raises this to 10 analyses per month.

For €4.99 per month, VIP includes 10 analyses per month and a 10% discount applied automatically to your orders. It is commitment-free and can be cancelled anytime from your account.

In mainland France, orders ship within 24–48 working hours (delivery in 2–4 days). Shipping is free from €50, otherwise €7.90. We also deliver to several European Union countries (3–7 days). A tracking email is sent as soon as your order ships.

Yes. Payments are processed by Stripe. You pay by card and no banking data is stored by Clozéa.

You have 14 days after delivery to exercise your right of withdrawal. For hygiene reasons, only new, unopened and unsealed products can be returned. Email support@clozea.fr with your order number to start a return.

The easiest way is to run your free diagnosis: you receive a personalised selection. You can also browse our Face, Body and Hair ranges from the catalogue.

Our team answers at support@clozea.fr for any question about products, your order or your diagnosis.