Get in touch
A question? We’re here to help.
Product advice, skin analysis, your account — our team is here for you. Write to us, we read everything.
02
Response time
24 to 48 h
Monday to Friday, business days.
03
Tailored advice
Skin analysis →
A routine suited to your skin, free of charge.
Write to us
Fill in this form: it will open your email app with the message ready to send.
Frequently asked questions
How does the AI skin analysis work?+
You take a photo, our AI assesses several criteria of your skin and suggests a suitable Clozéa routine. The first analysis is free. It is cosmetic guidance, never a medical diagnosis.
What are the delivery times?+
Shipped within 24 to 48 h. Delivery is free from €50.
Where are your products made?+
Our formulas are produced in Europe, in line with European cosmetic regulations, with actives chosen for their efficacy and tolerance.
How do I choose my products?+
Start with the skin analysis, or write to us: we’ll guide you based on your skin type and needs.
A question about my account?+
Write to us with the email address of your account, and we’ll take care of it.